Refund policy

1. Standard Return Policy (US & International Customers)

If you are ordering from outside the European Union or the United Kingdom, you have 14 days after receiving your item to request a standard return. To be eligible for a return, items should be returned in good condition. Please note that for US and international orders, original outbound shipping costs are non-refundable.

2. Right of Withdrawal (EU & UK Customers Only)

If you are based in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a designated third party other than the carrier) acquire physical possession of the goods.

3. How to Initiate a Return or Withdrawal

To exercise your right to return or withdraw, you must inform us of your decision through an unequivocal statement. You can do this by:

Clicking the "Withdraw from Contract / Cancel Order" button located in your account center/footer.
Contacting us directly at privatebookcompany@gmail.com or +39 338 1427531.

If you use the electronic button or form on our website, we will communicate to you an acknowledgement of receipt of such a request on a durable medium (e.g., by email) without delay.

4. Condition of Items and Diminished Value

You have the right to inspect and test the goods exactly as you would in a physical retail store. However, you are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the items.

To ensure you receive a full refund, we strongly recommend returning items unworn, unwashed, and with their original tags and packaging intact. If an item is returned heavily worn or damaged by you, we reserve the right to deduct the loss in value from your refund.

5. Return Shipping Costs

Customers are responsible for paying the direct costs of returning the goods. To make this process as seamless as possible, we operate local return facilities in the EU, the UK, and the US.

Once your request is submitted, we will provide you with instructions and the exact local shipping address. Items sent back to us without first submitting a request cannot be processed. You must send back the goods or hand them over to us without undue delay, and in any event not later than 14 calendar days from the day on which you communicate your return/withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.

6. Refunds

We will process your reimbursement without undue delay, and not later than 14 calendar days from the day on which we are informed about your decision to return/withdraw. We may withhold the refund until we have received the goods back, or you have supplied verifiable evidence of having sent back the goods, whichever is the earliest. We will make the reimbursement using the same means of payment as you used for the initial transaction.

For EU/UK Customers: We will reimburse all payments received from you, including the costs of standard outbound delivery (with the exception of supplementary costs if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
For US & International Customers: We will refund the purchase price of the approved returned items. Original outbound shipping costs are non-refundable.

7. Exceptions / Non-Returnable Items

By law, the right to return or withdraw does not apply to the following types of contracts:

Personalized items: Goods made to the consumer's exact specifications or clearly personalized (e.g., your name printed on a garment). Note: Standard catalog designs, including those fulfilled via print-on-demand, are fully returnable.
Hygiene goods: Sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (e.g., personal care or beauty products).
Perishables & Hazardous Materials: Goods which are liable to deteriorate rapidly, or hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

8. Damages, Issues, and Legal Guarantee

Please inspect your order upon reception and contact us immediately at privatebookcompany@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note that in addition to this return policy, EU and UK customers also benefit from a statutory legal guarantee of conformity for goods, which remains valid for a minimum of 2 years under EU law.

9. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and the refund is processed, make a separate purchase for the new item.

Standard EU Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract. This is primarily for EU/UK customers.)

To: Iurii Komarov (as Ciro Vito)
Vorgartenstrasse 204/230, 1020 Vienna, Austria
privatebookcompany@gmail.com
+39 338 1427531

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),